Mapping Your Customer’s Adventure (Before They Even Rent)
Forget corporate flowcharts – your customers aren’t moving through “stages,” they’re on an adventure with your gear. Here’s how to see the journey through their eyes: Step 1: Know Your Adventurers You’re not serving “personas” – you’re helping: Step 2: Track Every Interaction It’s not just your website and checkout counter. Watch for: Step 3: … Read more